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Custom Shutters Warranty

(WOOD AND COMPOSITE SHUTTERS)

ShutterLand’s warranty grants to the original purchaser that wood or composite exterior custom shutters, properly finished, properly installed, and properly maintained will be free from defects that render the shutter unusable or unfit for ordinary applications for a period of one year from the date of sale.  We also warrant that exterior shutters will be free of manufacturing defects for the life of the shutter.

This warranty covers one-way transportation cost of shutters when returned for a valid warranty claim. A return authorization number must be obtained from ShutterLand prior to returning merchandise.

Final warranty inspection will be done at our facility.  If claim is found to be invalid, repair or replacement will be paid for by customer.

Custom Shutters Imperfections

Exterior shutters by ShutterLand are manufactured to industry standards. Minor imperfections or blemishes not easily noticeable under ordinary lighting conditions in normal installations are not considered defects. Warp of any component that does not exceed 1/32″ per foot will not be considered a defect.

Not Covered

This custom shutters warranty does not include any conditions or damages caused as a result from accidents, alterations, misuse, abuse, misapplication, exposure to the elements, fire, flood, improper maintenance, failure to follow use or care instructions, or acts of God. This warranty does not cover any servicing costs incurred for installation adjustment or minor repairs or conditions characteristic to the product caused by normal wear and tear. ShutterLand will not be responsible for trip charges, measuring, disassembly, removal, refinishing, reassembly, or packing costs.

Shortages / Freight Damage

Immediately check all shipments for damage and/or shortages. Discovery of shortage or damage is the customer’s responsibility. ShutterLand must be notified within 10 days of receipt of merchandise and before the shutters are altered in any manner or installation is attempted. ShutterLand will quickly assess the situation and repair or remake the damaged or missing merchandise.

If possible, note the visible freight damage on the delivering driver’s freight bill. Keep all packing in which the order was shipped for future inspection by the freight company and possible return to the factory.

Returns, Repairs, & Remakes

Products that do not meet our quality standards will be repaired, or if repair is not possible, replaced with a like item. We will not be responsible for faulty installation, incorrect measurements, incorrect specifications, or alteration by any other party.

We reserve the right to inspect products prior to repair or remake. Non-defective or altered products will be returned freight collect without credit being issued or repair being made. ShutterLand will not be responsible for any unauthorized repair charges from another party.

Repair or remake of any defective product will be done only to the original size and specifications.

Return Policy

(non-warranty and non-damaged items)

Because custom shutters are made to customer provided specifications, orders are not changeable or cancelable once order is processed.

Other

Payment Terms: Full payment is charged before an order is put into production.

This warranty does not imply automatic replacement of any product. The company reserves the right to repair or replace any product at its discretion.

This warranty is exclusive and in lieu of all other obligations, liabilities, or warranties. In no event shall ShutterLand be liable for or responsible for incidental or consequential damages, or for any other direct or indirect damage, loss, cost, expense, or fee.

This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so such limitation or exclusion may not apply to you.

Vinyl Shutters Warranty

(POLYPROPYLENE AND POLYSTYRENE SHUTTERS)

ShutterLand warrants its vinyl shutter products (which are installed in accordance with the manufacturer’s published installation instructions) against any defects in material or workmanship causing breaking, cracking, splitting or warping, for as long as you own the home or building on which the shutters were originally installed. This warranty is non-transferable. Coverage terminates if you sell or otherwise transfer ownership of your shutters.

All claims must be accompanied by proof of purchase together with the owner’s name, address, telephone number, and brief description of the problem. In order to honor warranty, the customer must comply with reasonable manufacture requests in order to determine cause of problem. This warranty gives you specific legal rights and you may also have other rights which vary from state.

In the event of defect (as described above), ShutterLand should first be given reasonable opportunity to determine its possible responsibility prior to any repairs or replacements being made and the defective shutters must be returned to ShutterLand, PREPAID. Upon receipt and at its option, ShutterLand will repair or replace the defective shutters and return the repaired or replaced shutters to the claimant.

ShutterLand is not responsible for any costs or expenses incurred in the removal or reinstallation of its product nor is it responsible for any inconvenience, commercial loss, incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation may not apply to you. This warranty does not cover damages or defects caused by product misuse or abuse, improper installation, fire, weathering or acts of God such as hurricanes, tornadoes or hailstorms.